Returns & Refunds policy
At Vandora Creations, we strive to ensure a smooth and transparent ticketing experience for all attendees.By purchasing a ticket through our platform or associated event pages, you agree to the following refund and cancellation terms.
Ticket Purchases
All ticket purchases made for events conducted, managed, or partnered by Vandora Creations are subject to the refund terms mentioned below. Refund eligibility may vary depending on the nature, category, and policies of the respective event.
Event Cancellation
In the event that an event is officially cancelled prior to the scheduled date by the organizer or due to unavoidable circumstances, eligible ticket holders may receive a refund as per the applicable event policy.
Refund timelines may vary depending on the payment gateway, banking institution, and processing period.
Event Rescheduling or Postponement
If an event is postponed or rescheduled:
Existing tickets may remain valid for the revised date.
Refund eligibility, if applicable, will be communicated separately based on the specific event policy.
Ticket Insurance / Protection Coverage
For selected events, Vandora Creations may provide or facilitate optional ticket protection or insurance coverage. Such coverage may include situations involving:
Event cancellation
Fire or venue-related incidents
Operational disruptions
Other unforeseen circumstances covered under the applicable protection terms
Refunds or claims under insured/protected bookings will be processed according to the terms of the respective coverage provider or event protection policy.
Non-Insured Ticket Bookings
For ticket purchases without insurance or protection coverage:
Refunds will generally be applicable only if the event is officially cancelled before the scheduled event date.
Refunds may not be applicable for personal reasons, scheduling conflicts, travel issues, no-shows, or late arrivals unless specifically stated otherwise for a particular event.
Force Majeure
Vandora Creations shall not be held liable for delays, postponements, modifications, or cancellations caused by circumstances beyond reasonable control, including but not limited to:
Natural disasters
Government restrictions
Public safety concerns
Weather conditions
Technical failures
Acts of God
Civil disturbances or emergencies
Any refund decisions under such situations will be evaluated based on the event and applicable policies.
Payment & Refund Processing
Refunds, where applicable, will generally be processed back to the original payment method used during booking. Processing timelines may vary depending on banking and payment gateway systems.
Transaction or convenience charges may be non-refundable unless otherwise stated.
Contact Us
For payment issues, refund requests, disputes, or ticket-related assistance, please contact:
Support Team – Vandora Creations
Email: support@vandora.co.in
We aim to respond to all support requests within a reasonable timeframe.